What does the term 'operational resilience' refer to?

The term 'operational resilience' specifically refers to an organization's ability to adapt and recover from disruptions, making option C the most accurate. This concept emphasizes the importance of maintaining and restoring critical business operations in the face of unexpected challenges, such as natural disasters, cyber-attacks, or other significant disruptions.

Operational resilience involves planning, risk assessment, and proactive measures to ensure that an organization can continue functioning and can respond effectively to any adverse events. It encompasses both readiness before a disruption occurs and the capability to bounce back afterward, ensuring minimal impact on service delivery and overall business continuity.

The other options focus on different aspects of an organization's capabilities. Expanding market presence and innovating are geared towards growth and competitive advantage, while strategies for reducing costs typically relate to financial management rather than the organization's ability to withstand and recover from disturbances. Thus, while those aspects are important for overall business performance, they do not encapsulate the essence of operational resilience.